1. INTRODUCTION AND ACKNOWLEDGMENT

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms & Conditions.

1.1 Kaasan Innovations Private Limited (the "Company" or “KIPL”) maintains this website https://swasthfit.in/ and mobile apps — KIPL on Google Android Playstore (________________________________) & ___________ on Apple App Store ("https://itunes.apple.com/___________" https://itunes.apple.com/___________), mobile-optimized versions of the Website, digital applications, and other media formats for use and promotion of the Company (collectively and individually, the "Platform") which acts as an "intermediary" in accordance with the meaning of "Intermediary" envisaged under Section 2(w) of the Information Technology Act, 2000, as amended from time to time ("Intermediary").

The Website is an online listing and discovery platform to facilitate business-to-business transactions by providing service providers and clients better prices, increased working capital and optimised logistics. Access and use of this Website by you are governed exclusively by these terms and conditions ("Terms and Conditions").

Your use of the Platform and services and tools are governed by the following terms and conditions ("Terms and Conditions") as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with Kaasan Innovations Private Limited (“KIPL”) and these terms and conditions including the policies constitute Your binding obligations, with KIPL.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a service recipient on the Platform by providing Registration Data while registering on the Platform as Registered User using the computer systems. KIPL allows the User to surf the Platform or making purchases without registering on the Platform.

When You use any of the services provided by Us through the Platform, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms and Conditions and shall be considered as part and parcel of this Terms and Conditions.

We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time without any prior written notice to You. It is Your responsibility to review these Terms and Conditions periodically for updates / changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform.

ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by KIPL Policies (including but not limited to Privacy Policy) as amended from time to time.

1.2 These Terms and Conditions are between you (“User”) and the Company. User understands and accepts that the Company maintains the Website to provide visitors with information about the Company, its Services and products. You also accept that you are required to read the below mentioned Terms and Conditions, and any use of the Website constitutes your acceptance and agreement to be bound by such terms, and the changes made to this Terms and Conditions from time to time, relating to your usage of the Website as communicated and made available on the Company's Website.

1.2.1 Legal Name of the Entity: Kaasan Innovations Private Limited

1.2.2 Registered Address: 36A, -, Khapra Mohali, Kanpur Mohal can't, Near Lucknow crossing, Kanpur Cantt Township, Kanpur, Kanpur Nagar, Uttar Pradesh, 208004

1.2.3 Name & Details of its Website: Swaasthfiit & https://swasthfit.in/

2. DEFINITIONS AND INTERPRETATION

2.1. Unless the context otherwise requires, for these Terms and Conditions, the following terms shall have the meaning ascribed to them hereunder:

2.1.1. "Applicable Law" means all laws, ordinances, statutes, rules, orders, decrees, injunctions, licenses, permits, approvals, authorizations, consents, waivers, privileges, agreements, and regulations of any governmental authority/court of law having jurisdiction over the relevant matter including any interpretations thereof, in effect;

2.1.2. "Intellectual Property Rights" means all patents, designs and drawings, trademarks, service marks, logos, domain names, and utility models, copyrights, inventions, brand names, and business names, and any similar rights and the benefit (subject to the burden) of any of the foregoing (in each case whether registered or otherwise, and includes applications for the grant of any of the foregoing and the right to apply for any of the foregoing in any part of the world);

2.1.3. "Privacy Policy" shall mean the Privacy Policy available on the Website;

2.1.4. "Services" means health and diet related services, enabling immediate payment to service provider, service recipient and service provider ratings to bring accountability, incentivize good behavior and address trust deficit, easy and convenient health and diet advisory, access to the largest network of verified service providers, with accurate price data and aggregation to reduce cost, eliminate wastage and cater to partial truckload requirements. Company on and/or from the Website;

2.1.5. “Transaction Documents” means the various documents required to be executed by the User to obtain

2.1.6. "User(s) / you" means you, and does not include your permitted assigns, successors, heirs, and legal representatives, unless the context requires otherwise;

2.1.7. "User Account" means the personal online account created by the User to gain access and use the Website.

2.2. Accordingly, the terms "Kaasan", "KIPL", "website", "we", "our" and "us" in these Terms and Conditions refer to the Company.

3. PROPRIETARY RIGHTS

3.1. User acknowledges and agrees that the Company owns all legal right, title, and interest in and to the Services, including any Intellectual Property Rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). User further acknowledges that the Services may contain information which is designated confidential by the Company and that User shall not disclose such information without the Company's prior written consent.

3.2. Unless the User has agreed otherwise in writing with the Company, nothing in these Terms and Conditions gives the User a right to use any of the Company's trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.

3.3. Unless you have been expressly authorized to do so in writing by the Company, User agrees that in using the Services, User will not use any trademark, service mark, trade name, the logo of any company or organization in a way that is likely or intended to confuse the owner or authorized user of such marks, names or logos.

4. USER ACCOUNTS

4.1. Transaction on the Platform is available only to persons who can enter into legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you may use the Platform or access content on the Platform only under the supervision and prior consent/permission of a parent or legal guardian. As a minor if you wish to transact on the Platform, such transaction on the Platform may be made by your legal guardian or parents. KIPL reserves the right to terminate your membership and/or refuse to provide you with access to the Platform if it is brought to KPL's notice or if it is discovered that You are under the age of 18 years and transacting on the Platform.

4.2. A User must first register and create his distinct Account on the Platform ("User Account") to access the services available on the Platform. By registering an account with us ("Registered User"), the User represents and warrants that he has complied with eligibility guidelines as detailed in Clause 4.1 herein above. All information that you submit is true, accurate, and complete and you shall comply with these Terms and Conditions. User further represents and warrants that: (a) all required registration information submitted by User is truthful, accurate, and complete; and that (b) User will maintain the accuracy of such information.

4.3. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform and refuse to provide You with access to the Platform.

4.4. You agree that KIPL shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where You have failed to update Your revised mobile phone number and/or e-mail address on the Website Platform.

4.5. When You use the Platform or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

4.5. Confidentiality Obligation: User will be solely responsible for maintaining the confidentiality of their User Account and login details, and we will not be responsible for misuse of your User Account by any third party, whether authorized by you or not. User may never use another User's account without due permissions of such User and us. User is also prohibited from sharing their log-in details or allowing anyone to access their account or do anything that might put their User Account at risk. However, if Company is retaining any data under this or any other policy, it will be under legal obligation to maintain its confidentiality, as per applicable laws, and the Buyers/Sellers on the platform provide consent that such data as per applicable laws, can be retained by the Company (if required). However, if required, Company is entitled to provide the data to any authority as may be required under applicable laws or court orders.

4.6. Users are responsible for any activity on the Platform arising out of any failure to keep their User Account confidential and may be held liable for any losses arising out of such a failure. User agrees to notify us immediately of any unauthorized use of their User Account or any other breach of security.

4.7. All communication with trainers/dieticians shall be either personally or vide video calls or any other mode as maybe applicable.

4.8. Fitness Centre owners shall use the software and other tools provided by KIPL only.

4.6. The Company reserves the right to refuse to offer access to or use of the Website to any person or entity at the Company's sole discretion including by changing its eligibility criteria at any time.

5. SERVICES PROVIDED ON THE WEBSITE

5.1. The Company provides a platform to the User through the Website where service recipients and service providers can connect w.r.t. provisioning of services.

5.2. The Company provides ratings to the buyers and suppliers listed on the Website. It helps to identify more trusted buyers and sellers. The ratings also help in the procurement of credit which the users can use to make payments facilitating easy trade. These ratings are provided while keeping in account different factors like transaction history, timely payment and payback history.

5.3. The Company may also provide point based incentives to the service recipients in the course of provisioning of services.

6. PRIVACY POLICY

6.1. Please review our Privacy Policy to understand what kind of information we gather from you and the specific measures we take to protect your personal information.

7. DISCLAIMER

7.1. User agrees that their use of the website shall be at their own risk. To the fullest extent permitted by law, the company and its officers, managers, members, directors, employees, successors, assigns, subsidiaries, affiliates, suppliers, and agents disclaim all warranties, express, implied, statutory or otherwise, and make no warranties, representations, or guarantees in connection with the website, the services offered on or through the website, any data, materials, content, relating to the quality, suitability, truth, accuracy or completeness of any information or material contained or presented on the website, including without limitation the materials, data and submitted content of other users of this site or other third parties. Unless otherwise explicitly stated, to the maximum extent permitted by applicable law, the website, the services offered on or through the website, data, materials, submitted content, and any information or material contained or presented on the website is provided to you on an "as is", "as available" and "where-is" basis with no warranty, express or implied, of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.

7.2. The Company does not provide any warranties against errors, mistakes, or inaccuracies of data, content, information, materials, the substance of the website, postings, feedback or content, any unauthorized access to or use of our secure servers, and/or any personal information and/or financial information stored therein, any bugs, viruses, trojan horses, or the like which may be transmitted to or through the website, any interruption or cessation of transmission to or from the website, any defamatory, offensive, or illegal conduct of any third party or user, or any loss or damage of any kind incurred as a result of the use of any data, content, information, materials, the substance of the website or content posted, emailed, transmitted, or otherwise made available via the website. The Company does not endorse, warrant, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the website or any hyperlinked site or featured in any banner or other advertisement. The company will not be a party to or in any way be responsible for monitoring any transaction between you and any party, including third-party providers of products or services. As with the use of any product or service, and the publishing or posting of any material through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

7.4. When registering with a mobile number on KIPL’s App, the User authorizes and gives consent to the Company to send, either through any third-party service provider, from time to time, various information/alerts/SMS/WhatsApp Messages/Calls or commercial communication, and other services on the aforesaid listed telephone/mobile numbers, whether these numbers are registered with National Do Not Call Registry/listed in National Customer Preference Register or not. User cannot hold the Company or its third-party service provider liable/institute complaint under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including amendment thereof, as may be applicable from time to time. Users can stop this service, by writing an email to connect@swaasthfiit.com or calling customer support number +919930666700.

7.5. We do not endorse, warrant, guarantee, validate or assume responsibility for the descriptions, images, appearance, nature, quality, purpose, general features, and other content of goods or services on the platform posted by the seller.

7.6. User agrees that this agreement or any other related policy may be updated from time to time and shall be binding on the users.

7.7. User acknowledges the obligation to pay the agreed commission to the Company in compliance with Section 186(7) of the Companies Act.

7.8. Furthermore, this is to disclaim further any working capital facilities shall be enabled by the Company by any third-party entity permitted under Applicable Laws to provide working capital facilities and not directly by the Company.

KIPL is not responsible for any non-performance or breach of terms of any contract or transactions entered into between Users. KIPL cannot and does not guarantee that the concerned Users acting in the capacity of Buyers or Sellers will perform any transaction concluded on the Platform. KIPL shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers.

KIPL does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of its Users. You are advised to independently verify the bona fides of any particular User that You choose to deal with on the Platform and use Your best judgment in that behalf.

KIPL is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock or unavailable. You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the seller(s) that You transact with. You release and indemnify KIPL and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Platform and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, KIPL cannot take responsibility or control the information provided by other Users which is made available on the Platform. You may find other User's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Platform. Please note that there could be risks in dealing with underage persons or people acting under false pretence.

8. UPDATION/ AMENDMENT

8.1. The Company can update this or any other related policy by uploading an updated version of this policy on the Website or any click-through format which would be considered a deemed consent of user.

8.2. The most recent version of this or any other policy will govern the use of the information (including Personal Information) on the Platform. We may revise or amend this from time to time. If we decide to change this or the Privacy Policy or any other related policy, we will inform you by posting the revised policies on the platform. Company may also, but is not required to, notify you of changes to the policies via email to the email address associated with your account. If you object to any changes in this or any other related policy, you should immediately stop using the platform and/or Services and close any related accounts. By continuing to access or use the platform and/or Services after changes have become effective, you agree to be bound by the revised amendments.

9. LIMITATIONS OF LIABILITY

In no event shall the Company, its affiliates or its respective officers, managers, members, directors, employees, sucessions, assigns, subsidiaries, suppliers, attorneys or agents, be liable to a user for any direct, indirect, incidental, special, punitive, consequential or exemplary damages (including but not limited to loss of business, revenue, profits, use, data or other economic advantage) whatsoever resulting from any (i) access to or use of the Website; (ii) errors or omissions in any data, content, information, materials or substance of the website or content; (vii) any failed negotiations for purchase of fractional ownership of any listed property on the website, any disputes that arise during or after the negotiation for purchase of fractional ownership of any listed property on the website, or any other dispute that arises between users of the website; (viii) any defamatory, offensive, or illegal conduct of any third party or user;

9.2. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. In no event shall the Company, its affiliates or its respective officers, managers, members, directors, employees, successors, assigns, subsidiaries, suppliers, attorneys or agents, be liable to a user for any direct, indirect, incidental, special, punitive, consequential or exemplary damages (including but not limited to loss of business, revenue, profits, use, data or other economic advantage) whatsoever resulting from any (i) access to or use of the Website; (ii) errors, mistakes, or inaccuracies of data, Intellectual Property Rights, content, information, materials or substance of the Website; (iii) any unauthorized access to or use of our secure servers and / or any and all personal information and / or financial information stored therein; (iv) any bugs, viruses, trojan horses, or the like which may be transmitted to or from usage of the website.

9.3. In no event shall the total aggregate liability of the company, or any of the above-referenced respective parties, arising from or relating to the website, exceed the total amount paid to the Company by a User for the Services under which such liability arose.

9.4. The Website may contain links to third-party websites that are not owned or controlled by the Company. The Company does not have any control over and assumes no responsibility for, the content, privacy policies, terms of use, or practices of any third-party websites. In addition, the Company will not and cannot censor or edit the content of any third-party site. By using third-party websites, you expressly relieve the company from any liability arising from your use of any third-party website. Accordingly, please be advised to read the terms and conditions and privacy policy of each third-party website that you visit, including those directed by the links contained on the website.

10. INDEMNIFICATION AND RELEASE

10.1. You agree to defend, indemnify and hold harmless the Company, its affiliates, and its respective officers, managers, members, directors, employees, successors, assigns, subsidiaries, affiliates, suppliers, and agents, from and against any claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys' fees) arising from your use of, access to, and participation on the Website; your violation of any provision of the Terms and Conditions, including the privacy policy; your violation of any third-party right, including without limitation any copyright, property, proprietary, Intellectual Property Rights, or breach of your express or implied representations and warranties. This defense and indemnification obligation will survive these terms and conditions and your use of the Website.

10.2. The Company is an intermediary which acts as a mere facilitator between the Clients and the Service Providers, hence, shall not be held accountable for any reasons whatsoever.

11. BREACH OF TERMS AND CONDITIONS

Without prejudice to the Company's other rights under the Terms and Conditions, if a User breaches any provisions of these Terms and Conditions in any way, or if the Company reasonably suspects that a User has breached these Terms and Conditions in any way, the Company may take such action as it deems appropriate to deal with the breach, including (a) temporarily suspend such User's access to the Website, (b) permanently prohibit such User from accessing the Website, (c) blocking computers/devices using such User's IP address from accessing the Website, (d) contacting any or all of such User's internet service providers and request that they block such User's access to the Website, (e) commence legal action against such User, whether for breach of contract or otherwise; and/or (f) suspend or delete such User's User Account.

12. MODIFICATIONS TO OR TERMINATION OF THE WEBSITE

12.1. Modification or Cessation of Website The Company reserves the right to, at any time and from time to time, modify or discontinue, temporarily or permanently, the Website (or any part thereof) with or without notice and in its sole discretion. Users agree that the Company shall not be liable to the User or any third party for any modification, suspension, or discontinuance of the services offered by the Company. User hereby acknowledges and agree that the Company, in its sole and absolute discretion, has the right (but not the obligation) to delete, terminate, or deactivate User Account, block User's email or IP address, cancel the Website or otherwise terminate User's access to or participation in the use of the Website (or any part thereof), or remove and discard any content submitted by User on the Website, immediately and without notice, for any reason, including without limitation, User Account inactivity or if the Company believes or has reason to believe that the User has violated any provision of the Terms and Conditions.

12.3. Effect of Termination Upon termination of the User Account, User's right to participate in the Website, including, but not limited to, User's right to receive any rental shall automatically terminate. User acknowledges and agrees that right to receive any rental accrued for the period before termination is conditional upon User having

(i) properly used the Website,

(ii) adhered to the Terms and Conditions,

(iii) maintained continuous activation of User Account, and

(iv) participated on the Website. In the event of termination, the User Account will be disabled and the User may not be granted access to the User Account or any files or other data contained in the User Account. Notwithstanding the foregoing, residual data may remain in the Company's system. Upon termination of Service, the User's access to the Website shall be immediately revoked. The provisions of these Terms and Conditions which by their very nature are intended to survive termination shall survive expiration or termination of the Website or User Account.

13. REFUND POLICY

13.1. Refund queries will be catered in case of frauds and disputes only. A user has to inform about any such activity by dropping an email to support@swasthfit.in .in within 48 hours of learning/ascertaining about the same. The Dedicated team will then contact the user within 48 hours to understand and analyse the incident. The refunds will be issued after complete verification and due diligence by our team. In case the concern is not addressed within 48 hours, the user can reach out to the Grievances Officer on grievanceofficer abhi@swasthfit.in. The refund will be transferred into the same account from which the money was debited subject to successful completion of the verification and due diligence process by our dedicated team.

14. MISCELLANEOUS

14.1.1. The Company may charge a commission/fees for its Services, on a case to case basis.

14.2. Governing Law and Jurisdiction

14.2.1. Arbitration Any dispute, controversy, difference or claim arising out of or relating to the use of KIPL App or KIPL Website including the existence, validity, interpretation, performance, breach of any part of the terms and conditions, or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by a Sole arbitrator in terms of the provisions of Arbitration and Conciliation Act, 1996 as amended from time to time.

14.2.2. Jurisdiction of Courts The Terms and Conditions shall be governed in all respects by the laws of India and any legal proceeding arising therof shall be construed, interpreted and initiated exclusively in the courts located in Delhi, India.

14.3. Advertisements

14.3.1. The Company may display advertisements and promotions on the Website. The manner, mode, and extent of advertising by the Company on the Website are subject to change and the appearance of advertisements on the Website does not imply endorsement by the Company of any advertised products or services. The User agrees that the Company shall not be responsible or liable for any loss or damage of any sort incurred by the User as a result of any such dealings or as the result of the presence of such advertisers on the Website.

14.4. Use of Cookies

14.4.1. The Company uses cookies to aggregate information about the User's sessions, track information, store certain User preferences, analyze web page flow, etc. so that the Company can update and redesign the Company Website, as necessary, to provide User with the most useful information. Registered or not. However, a User's experience of the Website shall be limited and certain features of the Website will not be available if the User declines the use of Cookies.

14.5. Assignment

14.5.1. The Terms and Conditions, and any rights and licenses granted hereunder, may not be transferred or assigned by the User but may be assigned by the Company without restriction.

14.6. No Agency or Partnership

14.6.1. No agency, partnership, joint venture, or employment is created as a result of the Terms and Conditions or User's use of any part of the Website, including without limitation, the contract between the User and The Company. The user does not have any authority whatsoever to bind the Company in any respect. Neither the Company nor any User of the Website may direct or control the day-to-day activities of the other or create or assume any obligation on behalf of the other.

14.7. Force Majeure

14.7.1. Neither the Company nor the User shall be liable to the other for any delay or failure in performance under the Terms and Conditions, other than payment obligations, arising out of a cause beyond its control and without its fault or negligence. Such causes may include but are not limited to fires, floods, earthquakes, strikes, unavailability of necessary utilities, blackouts, acts of God, acts of declared or undeclared war, acts of regulatory agencies, or national disasters.

14.8. No Third-party Beneficiaries

14.8.1. User agrees that, except as otherwise expressly provided in the Terms and Conditions, there shall be no third-party beneficiaries to the Terms and Conditions.

14.9. Notice

14.9.1. User agrees that The Company may provide the User with notices, including those regarding changes to the Terms and Conditions, by email, regular mail, or postings on the Website.

14.10. Entire Agreement

14.10.1. The Terms and Conditions, together with the Privacy Policy, and any other legal notices or any additional policies published by the Company on the Website, shall constitute the entire agreement between User and the Company concerning the Website. Please note, however, that other aspects of your use of Services may be governed by additional agreements.

14.11. Severability

14.11.1. If any provision of the Terms and Conditions is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms and Conditions, which shall remain in full force and effect.

14.12. No Waiver

14.12.1. No waiver of any provision of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term, and The Company's failure to assert any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

14.13. Complaint & Grievance Mechanism

14.13.1. To Address the queries/concerns of the users we have defined Complaint & Grievance Mechanism.
Level 1: Users can reach us through the "Help via Call" feature on mob application or can write to us at support@swasthfit.in.
Level 2: If the user query/concerns are not addressed to the expected levels, then they can reach the Grievance Officer- Mr. Anirudh Das. Email id: abhi@swasthfit.in; Grievance officer acknowledges the receipt of any user query/concerns within 48 hours and redresses the complaint within 1 month from the date of receipt of the complaint.
Level 3: In the unlikely event that your issue remains unresolved to your satisfaction despite escalating to our Grievance Officer, you can reach out to our Nodal Officer Mr.Anirudh Das Director We will respond within 3 business days from the date of receipt of your email.